Delivery & Returns
In case we receive a cancellation e-mail or Call and by that time the order has already been “processed” by the seller, the order cannot be void. Schoolshop.ae (A Project of Webtech FZC) has the right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by Schoolshop.ae and accept Schoolshop.ae’s decision regarding cancellation.
Schoolshop.ae. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
All products except Books can be exchanged within 7 days of receiving the order, except in the following cases:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by schoolshop.ae in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics Section. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is [email protected]
Return Policy: Any item ordered from schoolshop.ae cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy. Books cannot be exchanged.
Refund Policy of schoolshop.ae
Cases of unavailability of products or a service problem:
• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
• Refund to be processed within 7-10 Days after the returned products have been received via Bank Transfer or Cheque.